Patient Rights

The patient has the right to exercise his or her rights as a patient of the Agency.

The patient's family or guardian may exercise the patient's rights when the patient has been judged incompetent.

The patient has the right to have his or her property treated with respect.

The patient has the right to voice grievances regarding treatment or care that is (or fails to be)
furnished, or regarding the lack of respect for property by anyone who is furnishing services on behalf of the Home Health Agency and must not be subjected to discrimination or reprisal for doing so.

The Home Health Agency must investigate complaints made by a patient or the patient's family or
guardian regarding treatment or care that is (or fails to be) furnished, or regarding the lack of respect for the patient's property by anyone furnishing services on behalf of the Home Health Agency, and must document both the existence of the complaint and the resolution of the complaint.

The patient has the right to be informed, in advance, about the care to be furnished, and of any
changes in the care to be furnished.

The Home Health Agency must advise the patient in advance of the disciplines that will furnish
care, and the frequency of proposed visits.

The Home Health Agency must advise the patient in advance of any change in the plan of care
before the change is made.

The patient has the right to participate in the planning of the care.

The Home Health Agency must advise the patient in advance of the right to participate in planning the care or the Home Health Agency must inform and distribute written information to the patient, in advance, concerning its policies on advance directives, including a description of applicable state law. The Home Health Agency may furnish advanced directives information to a patient at the time of the first home visit, as long as the information is furnished before care is provided.

The patient has the right to confidentiality of the clinical records maintained by the Home Health
Agency.

The Home Health Agency must advise the patient of the agency's policies and procedures
regarding disclosure of clinical records.

Before the care is initiated, the Home Health Agency must inform the patient, orally and in writing, of the extent to which payment may be expected from Medicare, Medicaid, or any other Federally funded or aided program known to the HHA; the charges for services that will not be covered by Medicare; and the charges that the individual may have to pay.

The patient has the right to be advised of the availability of the toll-free Home Health Agency hotline in the State. When the agency accepts the patient for treatment or care, the Home Health Agency must advise the patient in writing of the telephone number of the home health hotline established by the State, the hours of operation, and that the purpose of the hotline is to receive complaints or questions about local Home Health Agencies. The patient also has the right to use this hotline to lodge complaints concerning the implementation of the advanced directive requirements.

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